faq
Do you have a question about rates? How the service works? The concept?
If you do not find the answer to your question, you can contact customer service on +33 (0) 6 37 81 39 94 every day from 9am to 6pm, or by mail to COMMAVELO, BP 87085, 30912 Nîmes Cedex 2.
If you are unable to reach our customer service, please leave a message, we will call you back as soon as possible.
What to do at the beginning of the rental period?
– Check brakes, tires and lighting
– Adjust your speed to the weather conditions
– Wear reflective clothing on bad weather days and at night
– Do not carry passengers, the bike was not designed for two people.
– Comply with the traffic regulations
What is the minimum age required to use a COMMAVELO bike?
Minors who rent a bicycle do so under the responsibility of their parents.
How many bicycles can I rent with 1 credit card?
What is the maximum time of use of a COMMAVELO bike?
Is special insurance required for the use of the service?
When is it possible to rent a bike?
How to use the lock?
To use it, pass the lock around a fixed point (hoop, lamp post, post…) then the loop of your lock in the connected padlock placed on the rear wheel.
To unlock the lock, in the application, on the “My Rentals” page and on the “Unlock Padlock” button.
What to do in case of absence or malfunction of the lock?
Note the bike number, then call customer service on +33 (0)6 37 81 39 94 to report the malfunction.
Is it possible to install a child seat in the back of a COMMAVELO bicycle?
My COMMAVELO bike has just been stolen. What steps should I take?
In case of loss or theft, contact customer service immediately by dialing +33 (0)6 37 81 39 94 (price of a local call). I report the location where I left the bike, the date and time. I will then file a complaint very quickly and send a copy of this document to COMMAVELO, BP 87085, 30912 Nîmes Cedex 2.
The deposit of 200 € will be collected by the service in compensation for the damage suffered.
What should I do if I have a technical problem with my COMMAVELO bike?
BE:
– I’m close to the station.
– I put the bike back on.
– I immediately contact customer service on +33 (0)6 37 81 39 94
OR :
– I am not able to get to the station
– I secure my bike
– I immediately contact customer service on +33 (0)6 37 81 39 94
How to check that the bike is returned correctly?
Is the deposit also supported by the credit card?
What should I do if my bike is defective?
Lock the bike at a hang point and write down its number. Contact customer service quickly at +33 (0)6 37 81 39 94 from 9am to 6pm every day. You remain responsible for the bike until it is returned to the station.
What should I do in case of an accident?
In the event of an accident, notify customer service very quickly on +33 (0)6 37 81 39 94 from 9am to 6pm every day. The bike remains your responsibility until it is returned to the station.
– Bicycle – car accident: send us a copy of the amicable report or the complaint if you have a hit-and-run to COMMAVELO, BP 87085, 30912 Nîmes Cedex 2.
– Bicycle – pedestrian accident: make an accident report to your civil liability and send it to us by post
– Accident with the bicycle: send us a detailed explanatory letter explaining the circumstances as well as personal and bicycle damage.
What if customer service does not respond?
When is the deposit levied?
I dispute the payment of the deposit or I am dissatisfied with my rental, what should I do?
Please contact customer service on +33 (0)6 37 81 39 94 from 9am to 6pm every day, or send a letter to COMMAVELO, BP 87085, 30912 Nîmes Cedex 2.